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Kony AppPlatform Enables All Nippon Airways to Improve Service, Communications

When All Nippon Airways Co., Ltd. (ANA) needed to develop two new mobile apps, they turned to Softbank and Kony to do so. By utilizing the Kony AppPlatform, ANA was able to embrace agile app development, leading to numerous passenger service improvements.

The two apps that were developed—iCE and iCabin—are both utilized by flight attendants to improve customer service in two very different ways; iCE tracks passenger information and iCabin reports cabin malfunction issues to maintenance.

To find out more about how the Kony AppPlatform helped ANA achieve their goals, check out the customer case study, or watch the video below.

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