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Successful Digital Transformation Requires a Strong Mobile Core ›

While Kony has worked hard to expand from our mobile roots to become a comprehensive digital platform provider, mobile remains at the core of most companies’ successful digital transformation strategies. That is why we are excited to be named a leader in the 2018 Gartner Mobile App Development Platforms (MADP) MQ report, and to be the only company named a leader six years in a row. 

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4 Areas of Focus for Retail Digital Success ›

It’s no secret that the worlds of brick and mortar and online retail have collided with one another, with some predicting doom and gloom for physical stores and others seeing an opportunity for partnership. In the past year alone, the world’s been shocked by Toys R Us declaring bankruptcy and Amazon acquiring Whole Foods—the two very obvious sides of that debate.

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Celebrating Global Accessibility Day Everyday ›

In honor of Global Accessibility Day today, I thought there would be no better time to talk about our Kony platform enablement for accessibility. For many of you who follow accessibility closely, many of you already understand that Accessibility 508 Compliance, and the supporting standards such as the WCGA 2.x standard, lay out clear features and capabilities that must be adhered to. 

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5 Key Takeaways From the 2018 Financial Brand Forum ›

The Financial Brand Forum took place in Las Vegas May 7-9, and was full of great speakers and a packed agenda. The overarching theme of the event was Digital Innovation leading the way to a world class customer experience. Speakers like Guy Kawasaki from Apple, talked about customer first design and a Zappo’s tour took attendees offsite to see the practice first hand. If you could not attend, here are my top 5 takeaways from the 2018 Financial Brand Forum.

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Who should drive your digital banking strategy: Your IT Group or Your Lines of Business? ›

It’s a common strategy. If you’re leading a regional or mid-sized bank or credit union, you may have looked to your IT personnel to be your primary – and possibly only – driver of your digital banking strategy. As is often the case, IT responds to a digital banking request in isolation. It’s up to them to determine how to accommodate the request with the least amount of pain, expense, and ongoing maintenance. The only problem is that an important voice and source of input is missing – your Lines of Business (LOB).

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Partners Federal Credit Union Accelerates Digital Transformation: Part 2 ›

A few months ago, we shared with you the first video in the Partners Federal Credit Union Digital Transformation Series, which provided an introduction to Partners' "Digital 2X" initiative. This week, we're incredibly excited to bring you the second video of the series, in which the Partners FCU team share their insights on the collaborative process, along with lessons learned as they embrace Agile methodology for the first time.

Check it out, and be sure to keep an eye out for part three.

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Digital Disruption: It's Different This Time ›

Research analysts have long performed a valuable purpose in our industry. They anticipate trends, they do a ton of groundwork and data gathering on emerging technologies, and give organizations a baseline from which to compare vendors. As part of this mission, they frequently make bold, tectonic proclamations. These are useful in stimulating thought and as a catalyst for action. Most, not all, come to pass. Most, not all, come to fruition in triple the time predicted. Such is not the case in digital and I am reminded of a specific prediction – “one in four

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In love with your Core provider, but need to break up with their digital solution? ›

A world-class digital experience is not a luxury for financial institutions, it is a must. While our first forays into the digital space were mostly centered around our systems of record, that method is no longer an effective means to keep up with the speed of innovation required to deliver that experience and there is a cost for not staying relevant.

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Digital Transformation Doesn't Have to be Scary ›

One of the most popular buzzwords of the past year has been "digital transformation." And while pretty much everyone at the enterprise level knows it's happening--no matter what--and that they must embrace it in order to make customers and employees happy, a lot of business leaders still aren't 100% sure how to get there.

The simple fact is that business leaders can use something that is already known--mobile--as a way to not only embrace but drive digital transformation.

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Kony Driving Digital Transformation Forward ›

Last year was both incredibly busy and productive. Our breadth of technology exploration and integration is wide and comprehensive. Today I’d like to introduce you to several of the technologies that we’re working on and give you both a perspective and sense of how that technology can benefit digital transformation.

Chatbots and Conversational Applications

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5 Areas of Focus for a Successful Go Live Strategy ›

Launching a digital banking solution is a large task that requires a great deal of planning and detail. After your team has gathered all the requirements and decided on the appropriate strategy how do you ensure that your launch plan covers the needs of your users and frontline staff? The following five focus points help to manage expectations and ensure that the experience is a positive one.

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Digibank Takes Indonesia by Storm ›

It’s a new era of banking.

digibank features imageBanks and credit unions are no longer boxed in as financial companies – they’re becoming tech companies. Digital banking – and the ability to deliver great banking experiences seamlessly across any customer touchpoint– is among the fastest drivers of new business for financial institutions.

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BIGcast - C-Suite Edition Interview with Tom Hogan and John Janclaes ›

Kony's Chairman and CEO, Tom Hogan, recently sat down for an in-depth interview with John Janclaes, President and CEO of Partners Federal Credit Union, for the BIGcast - CSuite Edition Podcast. Tom and John covered a lot of ground on topics such as the future of banking and leadership, so we'll be breaking the transcript up into two parts. That being said, if you would rather listen to the podcast, you can do that too.

Enjoy!

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This Week in Mobile - June 30, 2017 ›

Here in the U.S. many folks are heading into a long holiday weekend and counting down the hours until the end of the work week. To help you in your Friday afternoon winding down efforts, here's a roundup of mobile and app news from the past week. Oh, and ICYMI, yesterday, June 29, marked the ten-year anniversary of the release of the iPhone, so expect at least a few links reflecting on the device that changed many lives.

Enjoy, and have a safe and fun 4th of July weekend!

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Build Apps at Scale ›

As the use of mobile devices and apps grows, so does the internal and external demand for businesses to expand their mobile app portfolios. At first glance, the idea seems like a costly and difficult—if not almost impossible—task.

The good news? It doesn’t have to be costly or difficult at all, and it is entirely possible to create killer mobile apps that make customers and the C-suite happy by taking a manufacturing-like approach.

To support a rapid app development process, four things are required:

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This Week in Mobile - May 19, 2017 ›

This week was a busy, busy one in the world of mobile, apps, and digital technology. From WannaCry to Google I/O to Global Accessibility Awareness Day, there’s a lot of information out there this week. So kick back on a Friday afternoon and catch up on everything you might have missed over the past week.

Enjoy!

Digital Marketing

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On-demand Webinar - Measuring Up ›

We recently teamed up with Forrester Research's Michael Facemire to bring you Measuring Up: Your 2017 Guide to Enterprise App Development Platforms. In it, Facemire and Kony's own Burley Kawasaki discussed three key things you need in an Enterprise App Development Platform in order to be successful:

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The Third Wave of Digital Innovation – On-demand Webinar ›

New, innovative technologies are being introduced at a furious pace; in just the past few years alone the number of IoT devices has exploded. Next-gen technologies go beyond IoT, though, and include things like chatbots, image recognition, natural language processing, and artificial intelligence, all of which have amazing promise to revolutionize not just mobile but day-to-day life—and your business.

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Your 2 Cents Are Valuable ›

It’s easy to spend too much time talking to yourself in the software business. Fortunately, this isn’t a sign of mental illness, but the fact is that it’s much easier to talk to people who already think the way you do about an issue—coworkers, existing customers, and partners—than it is to talk to people who will give you new perspectives on a topic.

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Do European banks need to reassess mobile banking? ›

According to Forrester’s 2016 Global Mobile Banking Functionality Benchmark banks have broadly succeeded at enabling customers to manage transactions. However, within the same report, Forrester points out, too, that one key area that requires development is banks’ capabilities to deliver additional value-added services to customers.

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Next-gen Mobile Tech and Augmented Reality ›

Next-gen tech is creating challenges when it comes to thinking about what’s next for your app development strategy. Many of these technologies can increase complexity and force difficult technology choices. At the same time, they are promising to revolutionize not just app development, but day-to-day life.  

We recently hosted a virtual summit on next-generation technologies, during which we discussed topics such as:

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How Digital is Redefining the Banking Experience ›

man using mobile phoneFew industries have been affected by technology disruption as much as retail banking. Despite banks having the reputation for being “slow to change,” it is phenomenal how fast the industry is evolving. For more established banks, though, transforming to serve the changing habits and requirements of today’s consumers continues to pose challenges--while also creating new, untapped opportunities.

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Digital Banking Capabilities You Need to Care About ›

digital bankingI’m often asked for recommendations for innovative features and capabilities for various financial institutions, so I compiled a partial list of my top features. These are the things I would love to build for a bank or credit union if I owned the digital product for that institution.

DCX—Digital Customer Experience

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Mobile applications for water utilities ›

Since Apple launched the iPhone, the explosive growth in “smart” mobile devices and consumer applications over the past 9 years has been phenomenal. With that growth has come huge opportunities for companies to make dramatic changes to both the way they work and how they engage with staff, business partners, and customers.

The question I’d like to look at is where can water companies use mobile applications, and what sort benefits may be achieved?

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Bots are a compliment to apps--not a replacement ›

A lot more people have been talking about bots recently and I keep hearing different views about it from different people. A few think that bots are going to just replace apps (in a few or all areas) wherein all the work can be done over text/chat/voice that is currently done using apps. I have always wondered as to how can that be possible and thought of writing this post to hear what others have to say about it.

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Antiquated Systems Leave a Lasting Legacy ›

For a lot of service organizations, the ability to update legacy systems in order to meet the needs of today’s technician and customer is a long and tedious process. Companies aren’t always willing to invest in infrastructure and technology upgrades, and finding talent sometimes seems like trying to find a needle in a haystack.

But the best-in-class companies know that embracing today’s technology—and looking towards the future—is the best way to not only ensure customer satisfaction, but to retain those customers and increase profits.

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Water Deregulation In the UK--How Mobile Can Help ›

Over the past several years I’ve worked with various utility companies, and I see the upcoming deregulation of the water utilities representing both a challenge and an opportunity for companies both within, and outside of this sector. The timetable for the deregulation is 2017 for business customers and 2020 for consumers.

So what can the water sector expect? Fortunately, the energy sector went through this nearly 20 years ago in 1998 and the lessons learnt from that activity can be used to make some educated guesses on what the future holds for the water industry.

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Committed to Lead and Innovate ›

In case you missed it last week, Kony has been named a Leader in the Gartner 2016 Magic Quadrant for Mobile Application Development Platforms (MADP).

As the largest independent MADP provider, Kony has been recognized for our continued focus on innovation, leadership, and strong execution globally, with significant advancements in both our Completeness of Vision and Ability to Execute.

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What’s next for retail banking? ›

We’ve had phone, web, and now mobile banking allowing people access to their money, their transactions, and their savings from anywhere with a network signal. So what’s next, apart from more of the same?

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Mobile Innovation beyond April Fool’s Day ›

No surprise, that you should beware of beliving in news that breaks on April 1st. While I had to play along with everything from my 8 year old daughter (who did, conservatively, 10+ pranks on me during the day, all pretty harmless) to a colleague abandoning a promising IT career in favor of something completely different (not to disregard the art and profession of breakdancing, which he chose, in any way), some news related to how enterprises considered innovating, oftentimes related to either using or not using mobile technologies.

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10 tips for creating secure mobile apps ›

Everyone is using mobile these days, from the registration form at your doctor’s office to the cable technician in the field to the mom and pop shop at the farmer’s market. While mobile has definitely opened up a world of possibilities for large and small businesses alike, it’s also opened those businesses up to increased security threats.

Fun fact: Gartner predicts that by 2017, 75% of mobile security breaches will be because of app misconfiguration.

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7 best practices for securing your IoT devices ›

As a software developer and product manager, it is imperative to think about security first when designing a product that will be attached to the internet. From wearables to home controllers, I am not surprised to see articles published about simple security holes that hackers find to bypass logins, hijack sessions or tamper with a controller or web interface on an IoT device.

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Podcast: Tips for building apps quickly and efficiently ›

In the last few months, several of us at Kony have had the pleasure of recording podcasts with IT analyst Dana Gardner for his Briefings Direct blog. I was lucky enough to go first, and Dana and I had a great conversation about the current state of enterprise mobility, how enterprises are building their mobile strategies, and more. Highlights of our conversation include:

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Ovum Research names Kony a Leader in MADP Decision Matrix ›

Ovum Research recently released a new report evaluating vendors in the mobile space, the Ovum Decision Matrix: Selecting a Mobile App Development Platform (MADP) Solution. We're thrilled to share that Kony was named a Market Leader with top scores in each of the assessed technology dimensions, including:

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