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Making Financial Dreams Come True:
Partners Federal Credit Union Delivers Innovative Mobile Apps to Cast Members of The Walt Disney Company


“Many times in the credit union movement we pick somebody who is close, who is familiar, an incumbent. Kony is a market-leading group that wasn't an obvious pick for us, but through our scan they really popped as somebody who's going to differentiate.”

- John Janclaes, Partners Federal Credit Union, President and CEO



“Once we moved to Kony, we were able to call the shots and determine when it’s best for us to do maintenance updates. It’s great to have control and be able to move at the speed of business.”

- Tom Patti, Partners Federal Credit Union, Assistant VP of Technology



“It’s been the Holy Grail that lets us focus on the underlying code and not worry about all the individual implementations. Kony focuses on making sure it works on all the different platforms while we can focus on our business needs and the individual application features we want to roll out to members.”

- Jay Gittings, Partners Federal Credit Union. Manager of Development


As the official credit union for The Walt Disney Company cast members (as employees are referred to), Partners serves a disproportionately Millennial demographic that expects a lot out of mobile banking applications. As such, Partners' leadership is well aware of how critical a strong mobile app is to achieving two significant goals: capturing half of Disney's 185,000 employees as members, and doubling its total assets to $2 billion over the next three years.

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The Solution

  • Boosted access and ease of use for members shown by
     • 20% increase in mobile deposits
     • 64% increase in mobile Visa payments
     • 34% increase in share transactions
  • Reduced abandonment rate from 20% to 3%
  • Delivered fully integrated app connected to back-end in seven months
  • Streamlined workflow and doubled release schedule

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